Moroccan Looms FAQs
We are a small business located in Essaouira – Morocco. We have been operating and selling Moroccan Rugs since 2016. The idea behind Moroccan Looms is simple: presenting and retailing authentic tribal rugs online must profit the real owners of those treasures; the women who spend months weaving them. That is why our virtual women’s cooperative acts as a portal between female weavers in rural Morocco and the tasteful clients who are interested in purchasing their exquisite and unique textiles. Read more about us and our story here.
Each berber area rug is charged with the energy and the beautiful intentions that the artisans invested in it during months; which gives you exclusive access to a full sensory experience. Plus, nothing beats walking barefoot on a handwoven Beni Ourain, Boucherouite, or Azilal rug after a long work day. You can read more of our certified buyers testimonials here.
Our products are shipped from Morocco. Generally, your order will be processed within 1-3 days upon receiving your payment. Shipping from Morocco is fast and secure !
Shipping cost is FREE to any destination Worldwide with no minimum purchase required. Shop with us NOW!
Your shipment will arrive via DHL Express. DHL tracking number will be emailed to you when your order and item(s) is shipped.
Read more about our Shipping policy here.
You are entitled to cancel, refund or exchange your order within 3 days. But please contact us if you have any problems with your order. We want you to be thrilled with your new items. If not, we’ll do what we can to make it right. We stand behind our products 100%.
Goods that are returned and deemed to have been used or tampered with will not be offered a refund. Thus we reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced goods may be refunded. Unfortunately, goods on sale cannot be refunded.
Please note that we will only refund the item cost and you will have to pay the return shipment.
Read more about our Returns and Exchanges policy here.
We accept PayPal.
Please note that in some rares cases, when the payment haven’t been processed instantly, your order will be put on hold for 14days while we wait to receive the payment. Past that your order will be cancelled and the items returned to stock.
If you are looking to place a wholesale or bulk order of Moroccan Rugs, you’re in the right place!
You can place special bulk orders of our Vintage treasure rugs : Boujaad, Beni M’Guild, and Boucherouite rugs from the 50s, the 60s, and the 80s here.
If you have a special design, symbol, or pattern in mind, tell us! We love customizing our products to perfection. Reach us with all specifications regarding the rug, the size and the design that fit your decor vision, we will get back to you with a priced quotation, you confirm your order and let us take care of the rest.
Read more about how to custom a rug with us here.